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FAQ



Appointment

  • How many people can I bring with me to the appointment?

    We do not limit the number of people. However, if you have a large group (4+) please notify us prior so that we can organise for you to be in a bigger area.

  • Do your hire wedding gowns ?

    No, but we have an outlet section where sale gowns start at $400.

  • I am shy , do you have private fitting rooms?

    Yes, we have private fitting rooms with no public audiences

  • What shall I bring with me when I try on gowns?

    It may be helpful to bring a pair of shoes that you envisage will be the same height as your wedding shoesa

  • What is the price range of your gowns?

    Our gowns range from $1400 - $8000 with most gowns between $2000 - $3000. We also have an outlet/sale section with discontinued sample gowns starting at $400.

  • Are you open on late nights, Sundays or public holidays?

    We are open by appointment only, every second Sunday and after 5 on Thursdays. We are closed on public holidays.

  • How long will my appointment be when I come in to try dresses on?

    Please allow up to 1.5 hours for your appointment with us.

  • How far in advance can I make a booking to try on gowns ?

    We are able to take appointments up to 9 months in advance.


Orders

  • When will my gown arrive?

    Your gown will be ordered once we have taken your measurements. Depending on the designer, your gown may take 6 - 9 months to arrive

  • Do you have gowns I can purchase off the rack?

    Yes, we do sell some of our gowns off the rack.

  • Do you customize wedding dresses?

    Yes, we carry some labels that allow for variation and customization. We also have our signature range that can be fully customized.

  • I need a gown urgently, can I do a rush order?

    Yes, most of the labels we stock do allow for rush orders with a fee payable. Depending on the label, the rush order period and fees vary.

  • How long before my wedding should I order my dress?

    12 months or more is recommended.


Payment

  • How can I make payments?

    Cash or Credit Card (Mastercard or Visa) | Bank Transfer: ANZ Account Name: Collezione Bridal Couture BSB: 016 141 Account No.: 909 808 909 | Reference: Please Include your Last Name and Layby number on your contract.

  • Is my deposit refundable if I change my mind?

    No, we do not refund deposits. It is expected that you have decided to commit to the purchase of the gown prior to paying a deposit.

  • What if I need to extend the duration of the lay-by contract?

    Contact us and we will try to work something out for you.

  • What is the minimum deposit required to order a wedding gown?

    A 30% deposit is required for us to place the order.

  • Do you accept lay-by payments?

    Yes, we accept layby payments. A 30% deposit is required for us to place the order, followed by 6 equal monthly instalments.


Fittings

  • Are there any other cost I should keep in mind?

    If you have not purchased your gown with an Alterations Package, all alterations will be charged accordingly. Unless noted in the contract, all alterations that is not related to the fit of the gown is considered as design variation/changes and will be charged accordingly and is also not included in the Alterations Package.

  • What if I fall pregnant after I have ordered my gown?

    Please notify us ASAP so that we can make arrangements to modify the size ordered where possible.

  • Do you hire petticoats ?

    Yes

  • If I lose weight during my fittings and need an extra fitting , does this cost extra?

    You will not be charged for the fitting appointment but if alterations are required, you will be charged for them. However, if you have purchased your gown with Alterations Package, all alterations in relation to the fit of your gown will not be charged.

  • Does storage cost extra ?

    No

  • Can I store my gown at your shop up until the week of the wedding ?

    Yes, we are happy to keep it until your wedding day.

  • I’m losing weight, can I leave my fittings until the last few weeks ?

    Yes but we do recommend to start no later than 3 weeks before the wedding.

  • How many fittings will I need before my wedding date ?

    This may vary depending on your circumstance. However, in average, brides have 3 fittings.

  • What should I expect during my first fitting?

    Please allow at least 45 minutes during your first fitting. Despite your gown being ordered specifically for you, in most cases our dressmakers will have to fit them on your body and adjust the length.

  • What do I need to bring with me during my fittings?

    Your shoes will be the most important item for you to bring along during your fittings. Some other items that would affect the fit of your gown such as, corset, underwear and petticoat should also be brought during each fitting.

  • When can I have my fittings?

    Monday - Friday, 10.15am - 3.30pm. Our dressmakers are only available for fittings during these times.

  • When do I start my gown fittings?

    You may choose to start your fitting process 8 weeks before the wedding. However, if you believe your weight is still fluctuation and prefer to start your fittings closer to the wedding date, we do recommend to start no later than 3 weeks before the wedding.

  • What happens once my gown has arrived?

    We will contact you to organise for you to come in to view the gown. Depending on its arrival date, it may or may not coincide with your fitting start date.